Key findings from the NHS Patient Flow Conference

With increasing pressure on emergency services, and as technology and the needs of the public change, the UEC system must also change to ensure a service fit for the future. Improvement initiatives are being implemented across the NHS to reduce pressure and simplify urgent and emergency services, resulting in better outcomes of care and experience for staff and patients.

The NHS responds to more than 110 million urgent calls or visits every year, so the UEC system must be working seamlessly to ensure patients are treated by the right person, as quickly as possible. NHS England & Improvement are rolling out some innovative pilots and programmes to help improve UEC statistics.

We recently exhibited at the NHS Patient Flow conference, online in front of over 200 senior discussion makers from NHS trusts and partners across the UK. 

The key points of interest and topics up for discussion were…

Emergency Care Improvement Programme (ECIP): The Emergency Care Improvement Programme (ECIP) is a clinically-led programme that offers intensive practical help and support to 40 urgent and emergency care systems across England leading to safer, faster and better care for patients

Red2Green campaign: Sometimes patients spend days in the hospital that do not directly contribute towards their discharge, the team believe that by working better together we can reduce the number of these ‘red days’ in favour of value-adding ‘green days’.

Urgent treatment centres (UTCs): UTCs are GP-led, open at least 12 hours a day, every day, offer appointments that can be booked through 111 or a GP referral, and are equipped to diagnose and deal with many of the most common ailments people attend A&E for.

Key issues tackled by NEC Software Solutions and Stream… 

  • Optimising the performance of 999 ambulance services
  • Reducing the pressures and changing the behaviour and roll of the NHS 111 service

How can Stream help these issues

Gathers accurate information in real-time 

Stream quickly gathers critical information in real-time through secure access to incidents as they unfold, which could include control room employees connecting live to an accident, to identify how many ambulances are needed, if it’s a priority or if indeed that ambulance can be dispatched elsewhere. 

Voice and text language translation

The simple and seamless software has a pioneering voice and text language translation function, saving vital time and resources within the control room. Millions of pounds are spent on translation services each year by the emergency services, and even then, it’s often clunky and can be a little hit and miss, depending on whether there is someone available to translate at that given time. Stream gets you over that hurdle and is significantly cheaper, too.

These are just a small number of examples and solutions that can help ensure emergency departments become more sustainable and patient care is improved by utilizing the technology available to them. 

To find out more about Stream and how it could help your control room, click here