The Central Ticket Office at Greater Manchester Police (GMP) issues up to 120,000 notices of intended prosecution each year for speeding and other traffic offences.
Before rolling out the NEC (then Northgate Public Services) Public Access System (PAS), clerks had to field hundreds of calls, letters and emails asking for information about alleged offences. This could include photographs, site maps and calibration certificates.
PAS lets people view the evidence for an alleged offence on any device before they sign and return the notice. The online nomination facility also allows registered owners, like leasing companies, to provide information on the driver. The revised notice is then issued automatically.
“Before PAS, our clerks would take requests by email, phone or letter and then have to print and post very basic information.”
By providing a secure route to clear information and automating as many processes as possible. GMP’s clerks have been able to focus on more value-added tasks.
“With PAS, we get half the requests for information that we used to. Our contact centre used to be open all day but it’s now only needed in the mornings.”
The easy connection to PentiP also makes a difference because it cuts out re-keying. For online nominations, a simple file can be uploaded, saving five minutes of data entry for each case.
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