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Dubai International Airport uses Cortex to enables the control room operators to manage all radio, telephone, intercom and web services.

DUBAI INTERNATIONAL AIRPORT

At the heart of two control centres, Dubai International Airport has implemented NEC’s (previously APD Communications) Cortex system. The Emirates Group, which includes one of the world’s major airlines relies on the Integrated Communications Control System (ICCS). It enables the control room operators to manage all radio, telephone, intercom and web services.

6,500
6,500
GROUND STAFF LINKED THROUGHOUT THE AIRPORT
6,500
6,500
GROUND STAFF LINKED THROUGHOUT THE AIRPORT

“The flexibility of Cortex allows us to cost effectively leverage our existing infrastructure whilst meeting out needs today and in the future.”

THE BENEFITS TO EMIRATES

  • Improved communications, with integration of disparate telephony and radio technologies
  • More efficient routing of calls directly to the operator’s touchscreen
  • Improved incident management
  • Scalability & flexibility with a fully futureproofed investment
  • Higher quality of management information
  • Integration of other NEC control room products providing complete incident management
  • The ability to expand into or integrate with full Emergency and Crisis Management Systems
  • Mission critical levels of availability with proven resilience
  • Reduced operational costs

USING CORTEX

The primary system integrates to the dnata Operations Control Centre. An Emirates Group company, dnata handes ground facilities at Dubai International Airport.

Cortex provides 30 control room operators with access to integrated communications. Enabling their use of telephone, radio (both VHF and TETRA) and intercom through one touchscreen interface.

As a result, operators are able to manage and route calls to ground personnel wherever they are in the airport.

This could include sending support for loading passenger luggage, transporting people to a plane, or carrying out aircraft technical support services. Engineers, baggage handlers, refuellers all have critical roles and Cortex ensures these are fulfilled without delay.

Cortex allows control room staff to dispatch teams immediately based on their current locations, making for the fastest response.

And the ground staff are prepared. Cortex gives them real time updates on incoming aircraft and their maintenance needs. This helps reduce the amount of time planes are out of service as well as minimising delays for customers. A second system is used at Dubai airport across 90 positions in the Emirates National Control Centre (NCC) where Cortex controls all flight logistics. This includes the aircraft themselves and crew of the Emirates fleet.

When deployed, employees can use a wide range of intercom systems that span the entire airport removing the impact to dnata from mobile phone charges.

What’s more, there were no expensive upgrades with Cortex. It is compatible with the existing airport EADS TETRA network and VHF.

Cortex is the perfect platform to consolidate existing communication systems. It gives employees access to the latest information. This helps improve accuracy and productivity. As well as reduce delays and deliver first-class experience to the public.

“NEC’s Cortex system is a key part of our communication infrastructure. Working with APD allows us to further streamline our processes, while offering customers and our airline partners the very best service possible. The flexibility of Cortex allows us to cost effectively leverage our existing infrastructure whilst meeting our needs today and in the future. We anticipate this agreement will be the beginning of a successful long-term relationship between the Emirates Group and NEC.”

JON CONWAY, DIVISIONAL SENIOR VICE PRESIDENT AIRPORT OPERATIONS, DNATA

OPENING THE DOOR TO A WORLD OF POSSIBILITIES

We’re world leaders in control room solutions and want to help enable your organisation with its next generation of communications technology.

We support control rooms in the emergency services, transportation, rail and aviation sectors.

Find out more about our control room solutions and ICCS system.