Our Public Access software has cut out re-keying and delivered smartphone-ready services, enabling efficient enforcement.
The Central Process Unit at Lancashire Constabulary manages a range of traffic enforcement duties. This includes safety camera offences, officer-issued fines, NDORS courses and prosecutions. They issue around 6,500 notices of intended prosecution every month.
Before going live with NEC’s (then Northgate Public Services) Public Access system (PAS). There was no way for the public to review the evidence of an offence without contacting staff by phone, letter or email. Busy CPU staff were having to locate the information and then email or post copies to people who’d received a notice. This meant a heavy workload for staff and a slower service for the public.
“Public Access is really easy to use on a smartphone. It’s great for our customers and great for us too, because we get to focus on higher value work and avoid keying in data to PentiP.”
Lancashire Constabulary went live with PAS at the end of 2013. The system makes it easy for people to view the evidence of an alleged offence online. And for them to sign and return the S172 request for information. Photos, site maps and calibration certificates are now available at the touch of a button. So it’s far more convenient for the public as well as more efficient for the force.
In 2018, Lancashire upgraded to the latest version which allows those who have received a notice of intended prosecution/S172 request for information. And give the ability for those who were not driving at the time of the alleged offence to nominate another driver and they can also do this from a smartphone. PentiP is then updated and a revised notice generated for the new person automatically – no more re-keying.
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