Some users are happy in the digital world, others need some extra help. The very best public services feel seamless for everyone. They’re accessible, smooth and deliver real social value. And even when they’re digital, they still feel personal.
This personal touch goes for service providers too. You need room to adapt and evolve, balancing user needs with tech constraints, budget pressures and policy change. More than anything, you want to provide services people trust.
Our award-winning team offers a huge range and intense specialism, giving you the breadth and depth you need to build better connections with the people you serve.
We’re experts in user research, product design, agile development, cloud services and delivery. Together, we design, build and operate services of all kinds, connecting individuals and organisations seamlessly to essential government support.
Need to rediscover what matters to your users? We’ll keep their needs aligned to your ambitions.
Want complex services to feel easy? We make them human-centred.
Facing tight budgets and constant change? We’ll find you freedom to move.
Click below to visit our User Centric Service Design Agency – Snook.Visit Snook
We’re one team with a shared goal, and that’s how it feels for our clients. We value challenge, because it inspires us to achieve more, but we do it without blame. Continuous improvement is just part of the process.
From start to finish, what we learn about your users keeps shaping what comes next. We use this evidence to inform our tests at every step, sense-checking inclusion, accessibility and ease of use.
We hold a short sprint to start strong, getting everyone on the same page. We agree what we’re aiming for and find out what’s gone before.
We hone in on user needs, with research that involves people in the right way at the right time. We uncover every touch point, pain point, data source and opportunity.
We build confidence through prototypes and fast iteration, aiming to stay accessible, to de-risk and to inspire as we go from lo-fi to hi-fi.
We sense check user stories as we test each development sprint. We keep accessibility in mind, like WCAG 2.1 AA and GDS guidelines.
We deliver the new service to its users, with hyper-care as standard. We transfer skills and know-how to the customer too, helping to build capability for the long term.
We design, build and operate open, accessible and trusted services.
We’ve partnered with small local authorities, national governments and everyone in between, keeping things simple by keeping things human.
We come from different worlds but we’re part of the same company. It means we share one culture and keep our unique perspectives. We love this way of working, so what does it mean for you?
We challenge each other to achieve more, creating a one-team approach with some healthy competition.
We find the right balance between stakeholder wants, user needs and delivery constraints. We know what goes wrong and how to fix it.
Above all, we share a genuine commitment to great public services that make a difference.