DESIGN AND BUILD FOR HIGH-IMPACT SERVICES

NEED INCLUSIVE SERVICES THAT GO THE DISTANCE?

Some users are happy in the digital world, others need some extra help. The very best public services feel seamless for everyone. They’re accessible, smooth and deliver real social value. And even when they’re digital, they still feel personal.

This personal touch goes for service providers too. You need room to adapt and evolve, balancing user needs with tech constraints, budget pressures and policy change. More than anything, you want to provide services people trust.

FOCUSED ON OUTCOMES

We’re one team with a shared goal, and that’s how it feels for our clients. We value challenge, because it inspires us to achieve more, but we do it without blame. Continuous improvement is just part of the process.

Our approach, end to end

From start to finish, what we learn about your users keeps shaping what comes next. We use this evidence to inform our tests at every step, sense-checking inclusion, accessibility and ease of use. 

Initiation

We hold a short sprint to start strong, getting everyone on the same page. We agree what we’re aiming for and find out what’s gone before.

Discovery

We hone in on user needs, with research that involves people in the right way at the right time. We uncover every touch point, pain point, data source and opportunity.

Alpha

We build confidence through prototypes and fast iteration, aiming to stay accessible, to de-risk and to inspire as we go from lo-fi to hi-fi.

Beta

We sense check user stories as we test each development sprint. We keep accessibility in mind, like WCAG 2.1 AA and GDS guidelines.

Live

We deliver the new service to its users, with hyper-care as standard. We transfer skills and know-how to the customer too, helping to build capability for the long term.

TRUSTED BY GOVERNMENT AT ALL LEVELS

We design, build and operate open, accessible and trusted services.

We’ve partnered with small local authorities, national governments and everyone in between, keeping things simple by keeping things human.

Award winning collaboration

• How a four-strong partnership connected the Organ Donor Register to the NHS App in record time.

Brand new services

• How an Agile approach managed the introduction of new taxes for Revenue Scotland.

Human-centred digital

• Building a network of partners to help people in crisis find essential support, delivered with care. View our Case Study.

Rediscovering user needs

• Making the London Tribunals service meet the needs of the public and legal experts combined.