We understand the vital role your telephony system plays within the control room, as a fundamental enabler for communicating with the public and, ultimately, saving lives.
We offer a range of telephony systems you can rely on, either standalone or as part of an end-to-end solution for your control room.
As well as telephony, your agents will be able to handle interactions via social media, SMS and web chat with skill-based routing helping match demand appropriately.
Standard features include Call recording, Call conferencing, Caller ID and Call Routing.
Take away all of the hassle of hardware and experience the best digital telephony.
We can integrate a variety of different telephone systems, including Avaya, Cisco, Nortel, Ericsson and more.
We understand the vital role telephony plays within the control room in helping you communicate with the public and, ultimately, save lives.
Offering you a smooth, easy and hassle free integration – saving you time to concentrate on saving lives.
We understand trying to get separate systems to work together can be a pain, that’s why we’ve made sure our comms platforms easily integrate with all the major telephone systems, including Avaya, Cisco, MxOne, Unify and Ericsson.
This means you can build your own complete end-to-end solution from CRM through to ICCS, with telephony and voice recording all wrapped in.
Boost your control room’s effectiveness by adding many channels onto every workstation’s capability. As well as telephony, your agents will be able to handle interactions via social media, SMS and web chat with skill-based routing helping match demand.
Plus you’ll have access to the full range of telephony services as standard, including:
Discover the latest news, insight and events from across the emergency services sector.
In his third and final assessment of England’s fire and rescue services before leaving his post in March 2022, Her Majesty’s Chief Inspector of Fire and Rescue Services, Sir Thomas Winsor recognises the vitally important work of fire and rescue services.
The use of technology within our communities has developed at pace in recent years, providing significant opportunities for the public to contact the emergency services in multiple ways across multiple channels. In this post we’ll explore how contact management is changing and how the emergency services are adapting.