We understand the vital role your telephony system plays within the control room, as a fundamental enabler for communicating with the public and, ultimately, saving lives.
We offer a range of telephony systems you can rely on, either standalone or as part of an end-to-end solution for your control room.
What we can offer...
HANDLE MULTIPLE INTERACTIONS
As well as telephony, your agents will be able to handle interactions via social media, SMS and web chat with skill-based routing helping match demand appropriately.
FULL RANGE OF TELEPHONY SERVICES
Standard features include Call recording, Call conferencing, Caller ID and Call Routing.
VOICE OVER IP
Take away all of the hassle of hardware and experience the best digital telephony.
TELEPHONE SYSTEM INTEGRATE
We can integrate a variety of different telephone systems, including Avaya, Cisco, Nortel, Ericsson and more.
RELIABLE AND ROBUST
We understand the vital role telephony plays within the control room in helping you communicate with the public and, ultimately, save lives.
EASY TO INTEGRATE
Offering you a smooth, easy and hassle free integration – saving you time to concentrate on saving lives.
Full end-to-end Telephony Systems solution
Full end-to-end Telephony Systems solution
We understand trying to get separate systems to work together can be a pain, that’s why we’ve made sure our comms platforms easily integrate with all the major telephone systems, including Avaya, Cisco, MxOne, Unify and Ericsson.
This means you can build your own complete end-to-end solution from CRM through to ICCS, with telephony and voice recording all wrapped in.
Not just your traditional Telephony Systems
Boost your control room’s effectiveness by adding many channels onto every workstation’s capability. As well as telephony, your agents will be able to handle interactions via social media, SMS and web chat with skill-based routing helping match demand.
Plus you’ll have access to the full range of telephony services as standard, including:
- Call recording
- Call Conferencing
- Caller ID
- Call Routing
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