We helped Tendring District Council to move three applications to the NEC Cloud. Now, annual billing is 80% faster. There’s a quicker fix for any issues too.

Digital transformation

Tendring District Council had adopted a ‘cloud first’ strategy as part of a wider digital transformation. It saw them reach the finals of the MJ Achievement Awards 2020. For bigger applications, they looked at the cloud offering from the software providers themselves.

Tendring’s Cyber Security and Systems Manager, Sam Wright, explains why:

“When you have your software and cloud services in different places there’s often a diffusion of responsibility with no single organisation accountable for the fix. We wanted to avoid that as much as possible, so we decided to put our NEC applications in the NEC Cloud.”

After a kick-off meeting in summer 2019, Tendring’s Housing and Revenues and Benefits systems moved to our data centre in December 2019. Their Business Objects reporting installation came too.

“Moving to the NEC Cloud has made our systems run faster and ensures that cloud and software experts are working in tandem to keep performance high.”

Sam Wright, Cyber Security & Systems Manager, Tendring District Council

Greater user experience

Staff noticed a big improvement almost immediately. Previously, the council’s older hardware had caused the applications to ‘hang’. This meant it was often unclear that anything was happening when they clicked. Now, refresh rates are much faster, with the housing system now averaging less than 0.3 seconds.

Tendring were experiencing similar performance issues with their Business Objects installation on site. The NEC Cloud has resolved these too.

When it came to Council Tax annual billing, the improvement was unmistakable. In 2019, running the extracts took 5 hours and 28 minutes. In 2020, it was just 42 minutes.

“The NEC team always goes above and beyond, and their DBA experts are fantastic!”

Sam Wright, Tendring District Council
200 users
200 users
across two applications
20+ years
20+ years
using NPS software
80% reduction
80% reduction
in annual billing processing time
200 users
200 users
across two applications
20+ years
20+ years
using NPS software
80% reduction
80% reduction
in annual billing processing time