Background
As the largest scientific society in the world, the client would need to spend a considerable amount of time in managing memberships and ensuring that members were getting access to appropriate content and resources based on their varying levels of membership. Keeping their growing number of members in mind, the client wanted to streamline their membership management processes and leverage technology to engage members and improve the overall user experience. With a manual version of the association management software already in place, the client was looking for a technology partner with rich experience in the publishing domain along with expertise in configuring membership management software.

With a manual version of the association management software already in place, the client was looking for a technology partner with rich experience in the publishing domain along with expertise in configuring membership management software.

Business Needs

• Automating the membership enrolment / renewal process
• Reduce the data entry and form filling from a user perspective in order to speed up the enrolment process, reduce errors in the process, and reduce the dependency on backend support team
• Having a customer facing selfservice portal
• Build in an e-commerce capability into the system in order to offer discounts and packages that attract more users
• Having a properly structured nomination system for members to submit nominations for various chapter level positions within the society

Our Work
Our work in this engagement centred on developing new applications that could integrate with the client’s existing membership management software setup. The client required support with two of their key business applications, one that allowed users to enrol/renew as members and the other that allowed members to nominate themselves as post bearers within the society.

Membership enrolment application

• Creating a new chapter membership structure offering different membership packages using iWeb
• Setting up discount modules aligned to campaigns held by the client from time to time STM Publishing
• Developing an web application that collects basic user details and demographic data in order to automatically offer appropriate packages to users
• Building an e-Commerce functionality into the application that helps add packages to a user’s cart and complete the enrolment/renewal process after successful payment
• Building an admin functionality within web that enables support teams to track the progress of each enrolment and accordingly provide support wherever needed
• Developing a reporting module to enable strategic planning for campaigns.

Membership nomination application

• Developing a nomination and review system for the client
• Building a functionality in the nomination system to capture nomination related data, along with a partial save functionality to help pause and resume applications
• Implementing complex dynamic validation based on the nomination type like Individual, committee, local section and technical division
• Developing a web application for reviews and defining workflows for moving reviews from one stage to the other, and adding an offline feature for reviewing nominations offline
• Building dashboards and reports to get a consolidated view of the review process Business Benefits
• Fully automated membership enrolment/renewal system that reduces enrolment time and improves end-user experience
• Applications collect basic user & demographic data that helps in targeted campaign management, provide discounts, and offer chapter-wise packages to members
• Enrolment application tracking and a reporting module to help in strategy formulation

Business Benefits

• Fully automated membership enrolment/renewal system that reduces enrolment time and improves end user experience
• Applications collect basic user & demographic data that helps in targeted campaign management, provide discounts, and offer chapter wise packages to members
• Enrolment application tracking and a reporting module to help in strategy formulation

Our value offering
Throughout the course of the engagement, NEC Software Solutions has played the role of a technology partner rather than a service vendor. Our service delivery has been based on the following three key pillars: Technology Expertise NEC Software Solutions has unparalleled experience in setting up membership management system, configuring its various modules as per customer needs, customising and automating an existing setup, and creating new applications that integrate with membership management system and reduce the need for manual intervention. This expertise enables us to understand customer requirements precisely and deliver on those very lines.

Service Delivery
Our experience in working on large scale IT programs and our reputation as a trusted technology partner, coupled with a strong set of frameworks, methodologies, and best
practices enable us to deliver beyond customer expectations.

Domain Expertise
Our focus on the publishing domain and our understanding of the STM publishing business enables us to design solutions and workaround issues like an extended part of the
client’s team.

Publishing CoE
Our dedicated publishing CoE propagates best practices in the publishing domain and ensures that resources are abreast with the latest technology developments, enabling
us to add value throughout the engagement.