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Integrated Communication Control System
Delivering mission-critical voice and data communications.
Integrated Communication Control System
Delivering mission-critical voice and data communications.
Transform Emergency Response with the DS3000
Our industry-leading Integrated Communications Control System (ICCS), the DS300, is used by a breadth of emergency services organisations that include Police, Fire, Ambulance and other National Agencies.
The DS3000 in the only ICCS that is being used to fully support countrywide operations in the UK, by agencies such as Maritime and Coastguard Agency, National Highways, British Transport Police and MoD Police.
Watch Our Latest VideoHow Can DS3000 Help You?
Radio Functionality
Analogue and digital radio networks including TETRA
Full group/functionality
Display up to 60 talkgroups
Ability to stun/enable a radio remotely
Telephony Intgration & Management
One-touch dialling with key support
Call queue list for immediate visualisation of calls
Integration with 3rd party call handling solutions
Skills based routing engine
Other System Integrations
Public Announcement (PA) / intercom
Integrated instant reply voice recording
Radio alarm display
CCTV camera control
Networking/Architecture
99.999%+ system availability for mission critical environments.
Dual resilient system with immediate failover
Supervisory
Overview of Control room activity via Dynamic Operator screen
Monitor calls and operations
Barge and Coach to assist Operators in critical situations
Terminal Override allowing takeover of calls
System management
System configuration fully manageable
User profile configured features
Seamless Integration for Optimal Performance
Seamless Integration for Optimal Performance
The DS3000 ensures that users can efficiently manage radio and telephony voice communications whilst being able to easily access other technologies or systems.
Due to the integrated nature of the system, based on the use of open standards, it is easy to cross connect the different types of communications seamlessly. Something that is not easily possible with separate telephone and radio solutions.
The unified platform enhances streamlined communication workflows, allowing for effective collaboration between dispatchers, first responders, and support teams.
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With the information it provides at my fingertips, I find I rely on BOSS Mobile more than my pager. It is extremely important, as a responding officer, to know exactly the status of colleagues and the resources deployed to an incident. Providing and getting real-time updates on the incident narrative saves me time that I previously would have spent on the radio to control room.”
“Because all three fire and rescue services have the same NEC Software Solutions technology in their control centres, we will have far greater resilience. If one service is under pressure, the others will be able to provide full support. This integrated system will allow us to work together even more effectively than we do at the moment, and that can only be good for public and fire fighter safety.”
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