Committed to public services

We believe that the only way to create long term value is through sustainable, responsible growth. Consequently, we seek to embed responsible practice in everything that we do. We evaluate our corporate responsibility impacts, achievements and strategy through the three pillars of our Environmental, Social and Governance (ESG) Framework:

  • Creating Shared Value
  • Social Responsibility
  • Environmental Impact

Our ESG Steering Group guides implementation. Its outputs are monitored by the Chief Executive, who along with the Executive Board ultimately decides the ESG strategy.

Creating shared value

We strive to maximise the positive impact of our work, dealing openly, honestly and fairly with all stakeholders and, in the process, building mutually beneficial partnerships.

We encourage our stakeholders to carry out socially responsible practices and use energy/resources efficiently.

Communication is key to ensuring continued successful relationships with our stakeholders.

Environmental impact

Reducing carbon emissions remains a primary goal. As a key part of our ESG strategy we actively plan to reduce our CO2 emissions by:

  • Supporting our people and customers in looking for low carbon solutions and environmentally sensitive ways to work.
  • Minimising our energy use through the use of LED lighting and maximising the use of renewables within our property portfolio and business operations.
  • Monitoring utilisation of our property portfolio and reducing the size of offices as required by closing offices and consolidating or relocating to smaller offices.
  • Increasing recycling and reducing waste through the removal of all single use plastic from our sites, recycling IT equipment and actively promoting recycling across the business.
  • Reducing and monitoring of vehicle, flight and rail travel through the use of effective collaboration tools, video conferencing facilities and flexible working arrangements and approval processes.
  • Environmental education and engagement.
  • Monitoring our carbon emissions though our robust Environmental Management System, reviewing the data to make adjustments and improvements.

Social responsibility

We consider the positive impact our business can have both through our client partnerships and the active contribution of our people.

  • Our colleagues in India supported the NGO Akshaya Patra Foundation which strives to eliminate classroom hunger by operating a school lunch programme. Our colleagues helped by distributing ‘Happiness Kits’ made up of food items along with an educational activity book so that the children could also continue learning throughout the Covid-19 pandemic.
  • During 2019 and 2020, colleagues across the UK raised money for our two corporate charities, End Youth Homelessness and Marie Curie, through a variety of activities including: a run, walk or cycle 5k challenge, climbing Scafell Pike, 100-mile Ride London event, virtual tea parties and a festive Christmas raffle.
  • We donated old office furniture to the Inland Waterways Association, helping them focus their resources on their charitable objectives.
  • We also recycled some of our old work mobile phones. Our mobile network provider made a donation of £3,500 to our corporate charities in December 2020 for the phones we handed back.
  • Also during December 2020, our team in Wales contributed items to the Wrexham Foodbank. We focused on low or zero stock items, including tin openers, shaving foam, 600 razors and loads of juice. Our Glasgow based team was thanked for helping councils to distribute free school meals money during the Covid-19 crisis.

In addition to supporting our local communities through fundraising activities, we work to deliver Social Value as a contractual commitment through some of our client contracts.

Under the Public Services (Social Value) Act 2012, the public sector must maximise social value effectively and comprehensively through its procurement processes. We are working with several local authorities to deliver various initiatives throughout the lifetime of the contract. These include donations for equipment and resources to local charity and voluntary organisations to assist with addressing local needs, such as homelessness and education for young people. We also offer work experience placements and apprenticeships for school leavers where appropriate.

Our People

We are all responsible for delivering to our Environment, Social and Governance framework. Our most valuable resource is the people we employ.

We aim to be an employer of choice for people of any gender from a variety of backgrounds, and to promote respect for the individual and equal opportunities. We are committed to eliminating discrimination and encouraging diversity. Our aim is for our workforce to be truly representative of all sections of the wider community in which we operate and for each employee to feel respected and able to commit their best.

Through the Equality, Diversity and Dignity policy and mandatory annual training for all employees we promote respect for individuals and equality in recruitment and opportunity for career development and promotion. We commit to regularly reviewing our recruitment and selection process to identify and remove barriers to establish a diverse workforce.

We comply with the Equality Act 2010. Our employment practices and policies have been developed, taking into account good practice guidelines issued by the Equal Opportunities Commission, Commission of Racial Equality, Disability Rights Commission, and all relevant statutory requirements.

However, we recognise that an effective policy of promoting equal opportunities goes beyond complying with the basic statutory requirements. We continuously monitor and develop our employment practices and policies to encourage equality of opportunity, and to eliminate all forms of unlawful discrimination.

We have worked with external consultants to develop a new career framework, including gender-neutral role definitions. Women now make up a third of the leadership team and we continue to bring women into rewarding careers where we can, including through our apprenticeship and graduate schemes. Our most recent gender pay gap analysis uncovered only minor variations.

We seek to improve performance by educating and training our colleagues in their corporate governance, social and environmental responsibilities.

We maintain a register of legal and mandatory requirements as part of our ISO accreditations.

During 2020/21 we employed over 50 internal and external apprentices within our business.

You can view a copy of our Modern Slavery Statement here.

You can view a copy of our Environmental Policy Statement here.

You can view our Carbon Reduction Plan here.