Unblur and NEC Software Solutions partnership to deliver fully integrated incident management for emergency services

NEC Software Solutions (NECSWS) has partnered with Unblur to deliver a fully integrated, end-to-end incident management capability for emergency services across the UK. The collaboration brings together the NECSWS market-leading Vision 5 command and control solution with the Unblur IRIS Core and IRIS Tactics platforms, enabling true two-way communication between the control room and the incident ground. 

The combined solution enables seamless, real-time exchange of information between control room teams and frontline responders, supporting a shared, accurate operational picture. 

Key benefits include: 

• Bilateral communication between control room operators and officers on the ground 

• Instant sharing of incident updates, hazards, decisions, and logs 

• A unified operational view accessible across response teams 

• Faster, clearer decision-making in time-critical environments 

• Improved safety, coordination, and incident efficiency 

By integrating the functionality of Vision 5 with the IRIS platform, NECSWS is providing emergency services with a more connected, intelligent, and responsive way to manage complex or fast-moving incidents.  

Steve Ainsworth, Executive Director – Safety, of NECSWS said “We are committed to delivering technology that supports emergency services in making every incident safer and more efficient. Integrating the Unblur IRIS platform within Vision 5 creates a powerful, unified ecosystem that enables the control room and the incident ground to work in synchronisation. This partnership represents a significant advancement in the way information flows across an incident, and it has real potential to transform how organisations respond when it matters most.”

Alfonso Zamarro, CEO & Co-founder of Unblur said “NEC shares our ambition to help emergency services operate with clearer intelligence and better tools. By connecting IRIS Core and IRIS Tactics directly into its command and control environment, we’re enabling responders to access, share and act on information more effectively. We’re delighted to join forces with NEC to deliver capabilities that will make a meaningful difference to frontline teams.”

NEC and Unblur have aligned their technologies to support long-term digital transformation across UK emergency services — ensuring teams have access to accurate, real-time information, regardless of where they are operating. 

The partnership reflects NEC’s continued investment in delivering solutions that enhance safety, strengthen situational awareness, and support the evolving needs of police, fire, ambulance, and multiagency response teams. 

Find out more about our industry-leading control room software.