Why transforming outpatient referrals needs the right kind of automation
In the wake of the pandemic, keeping admin away from clinicians is key to getting elective care back on track. Improving automation in the referral process is a great place to start, because it can be cumbersome and labour-intensive. That’s why robotic process automation (RPA) is increasingly taking over simple tasks. But if those tasks are likely to change, then it’s an approach that could store up cost and complexity for the future.