Having lots of choices can sometimes seem like a bad thing. But in our experience, it’s what participants need. In fact, when it comes to making (and keeping) diabetic eye screening appointments, giving people as much choice as possible works wonders. It means less chasing, fewer phone calls and better attendance rates. And best of all, it means reduced risk of sight loss.
Clinic management is a tough job for screening programmes. You’re balancing demand, availability and budgets while managing requests to rebook and follow-up ‘Did Not Attends’. Our new Capacity Planning module is an ideal tool to help you plan ahead. By using your past data to help you predict demand, you can ensure smooth delivery and make the best use of all available resources.
During March, Citizen Access set a new record with over 12 million page views in a single week on our online revenues and benefits portal. With many visits coming after hours, and response times staying under half a second, it’s proving convenient and efficient time and again.
We’re helping to route 50,000 patients to the right clinician and make sure all their data is available to support faster treatment. It’s saved 3,000 hours of GP admin too – enough for 13,000 appointments.