We’re enabling control rooms to respond to every incident as quickly and effectively as possible by combining multichannel communications, live situational awareness and data in a multi-agency command-and-control capability.
Whether you’re a public safety organisation responding to an emergency call or a charity responding to a natural disaster, you must handle calls efficiently and deploy resources appropriately – and your control room is key to this.
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Fully managed E2E hosted solution ensuring proactive management of infrastructure
Fully resilient, secure and highly available solution with 99.999% availability
Ensures calls are always transferred to available agents with appropriate skills
No need to re-route and re-present calls
More available call routing options
Single integrated call handling platform removing call data silos
Provides real time and historic trend analysis leading to improved operational strategic decision making
Allows real time management of agent skills to better handle demand in spate conditions
The Unified Communications solution stands out as a highly available and resilient cloud-based solution by integrating best-of-breed solutions across the three essential pillars of contact centre and control room operations. This integration ensures seamless communication, robust performance, and reliable functionality, addressing the diverse needs of modern operational environments.
By leveraging cutting-edge technologies and practices, the platform provides a comprehensive and unified approach to managing communications. This holistic strategy not only enhances efficiency and effectiveness but also guarantees a high level of availability and resilience, making it an indispensable tool for organizations aiming to optimize their contact centre and control room operations.
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