Making discretionary welfare payments accessible, equitable and efficient
Our managed services put your customers’ needs centre-stage. With experience administering discretionary welfare schemes in England, Scotland and Wales, our teams treat customers with dignity and respect. By stepping people through the application process for crisis grants or essential goods, both over the phone and online, we keep support accessible and inclusive.
Then by making decisions that align with your local policies and procedures, and reporting transparently at every stage, we ensure the efficient delivery of much-needed assistance.
When we were struggling with application volumes, NEC helped us to get Crisis Grants and Community Care Grants to the people who need them most. If we ever need this type of service again, I wouldn’t hesitate to give them a call.
Ben Watson Revenues and Benefits Leader, Clackmannanshire Council
Flexible managed services
Our skilled team has experience administering local Crisis and Resilience Funds, the Scottish Welfare Fund and the Welsh Discretionary Assistance Fund. For some customers, we incorporate signposting to other services or advice on wider benefit entitlements.
Get in Touch
Talk to us about our managed services for welfare provision and crisis funding.