NEC Housing improves end-to-end repairs management by keeping everything in one place. No more clunky integrations, separate spreadsheets or questionable data. We caught up with Reading Borough Council’s project manager Johnnie Stanley to ask why this ‘all in one’ approach matters.
NEC Housing offers a new approach to repairs because it works for everyone. Rather than trying to stitch together the separate systems used by different teams at different stages, you get one accurate platform for all.
“Reading’s current solution only extends so far,” explains Johnnie. “We’ve got a separate repairs system and then lots of other tasks and services in other databases. The new system will help amalgamate that data to improve visibility and allow us to pull information together quickly.”
Having decided to use NEC Housing back in 2019, Reading realised that extending it to manage end-to-end repairs would give them better results. It would save money, because they wouldn’t be creating and maintaining integrations, and could also keep things running smoothly.
“With multiple systems it can be really hard to have a co-ordinated view of all the problems needing to be resolved” says Johnnie, “This new approach really helps to give a complete overview of all our tasks and where responsibilities lie. Extending NEC Housing into more areas is by far the best option.”
This new approach will replace eight systems and release huge opportunities for improvement. By adding NEC Housing’s Contractor Management, Scheduling and Mobile Repairs they’ll be able to:
Reading Borough Council’s in-house repairs teams also deliver the same service for Wokingham Borough Council, and the new system will give both local authorities access to the latest information.
There’s also many benefits from improved data quality, because no rekeying means fewer errors. With accurate data always on hand, they can improve everything from customer service to cost control.
“NEC Housing Contractors is the right choice for us,” says Johnnie. “By taking a one-system approach we can push the benefits out to every team.”