HM Land Registry (HMLR) is working with local authorities to move local land charges registers to a new central database. Epping Forest uses our software to perform about 200 searches each month, and we’re helping them to get ready.
However, their set-up had been causing some problems. The land charges system was competing for space on the council’s own servers so some searches were taking far too long to run. After looking at a range of options for meeting HMLR’s requirements, Epping Forest opted to go fully-hosted in NEC’s cloud.
“Officers were dealing with slow searches and also poor availability. As well as being frustrating for users, it was generating a high number of calls to our IT helpdesk.”
The council’s digital strategy aims to transfer most apps to the cloud by 2023. Land Charges had become one of the top priorities due to its impact on the council’s resources.
ICT Business Partner Seth Mahadoo explains:
“As well as running slow, it was also really hard to fault-find. You’d have problems two or three times a week but would spend ages working out where they were. Moving to NEC’s cloud was by far the most cost-effective option.”
We worked with Seth and Dawn’s team to get everything in place and delivered a smooth move in October 2021. As part of the additional managed service we offer for Land Charges, we’re now managing their data, interfaces, monitoring and support calls, including resetting passwords and controlling permissions.
“We’re very happy customers. We had an amazing team to help us and things are so much faster now. We’re not wasting our IT team’s time either!”
The benefits are clear: