Nottingham City Homes (NCH) has used NEC Housing for many years and decided to refresh its approach. They’d been making small changes over time – like adding the self-service solution and CRM – but hadn’t really considered what else it could do.
They were also using separate systems for asset management, repairs, scheduling and mobile. This meant that if something went wrong, it could be hard to know where the issues were. And if they wanted to make big improvements, they’d have to change all five systems.
“Our strategic aim is simplicity. We wanted to reduce complexity, reduce costs and create a single point of contact. That’s why we opted for NEC Housing as our core strategic system.”
NCH chose to extend its use of NEC Housing to improve compliance, support tenants at risk of arrears, achieve more on the move and make it easier to apply for homes.
Some of these improvements are already live:
There’s a range of other improvements in the pipeline too, like giving tenants the ability to upload documents from their smartphones.
Tony explains their approach to what lies ahead:
“We’re moving from four systems to one, so we’re still planning that out really carefully. Once that’s done, we can start making the most of our new set-up and really change how we work. Like making it easy for tenants to book appointments, which should mean fewer calls and fewer visits.”
“NEC Housing is at the heart of our strategy for the future. We’re planning a major improvement programme and with the assistance of NEC consultants we’ve got confidence this can be delivered successfully.”