In his third and final assessment of England’s fire and rescue services before leaving his post in March 2022, Her Majesty’s Chief Inspector of Fire and Rescue Services, Sir Thomas Winsor recognises the vitally important work of fire and rescue services.
The use of technology within our communities has developed at pace in recent years, providing significant opportunities for the public to contact the emergency services in multiple ways across multiple channels. In this post we’ll explore how contact management is changing and how the emergency services are adapting.
With increasing pressure on emergency services, and as technology and the needs of the public change, the UEC system must also change to ensure a service fit for the future. Improvement initiatives are being implemented across the NHS to reduce pressure and simplify urgent and emergency services, resulting in better outcomes of care and experience for staff and patients.