With increasing pressure on emergency services, and as technology and the needs of the public change, the UEC system must also change to ensure a service fit for the future. Improvement initiatives are being implemented across the NHS to reduce pressure and simplify urgent and emergency services, resulting in better outcomes of care and experience for staff and patients.
The Home Office is leading a cross-government programme to deliver the new Emergency Services Network (ESN) critical communications system. This will replace the current Airwave service used by the emergency services in Great Britain (England, Wales and Scotland) and transform how they operate.
We review the herculean task our emergency services have faced and still face, how they have collaborated to ensure the health and safety of the public and look at some of the challenges they will face in the weeks and months to come.
We catch up with Gordon Meldrum QPM, Strategic Policing Advisor for NEC Software Solutions and former Director of the Organised Crime Command and Director of Intelligence for the UK National Crime Agency who retired from formal policing roles after an impressive 30-year policing career.