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NECSWS and Snook unite to put people-first design at the heart of public sector digital transformation

08/07/24: NEC Software Solutions (NECSWS) and Snook (acquired by NEC in 2019) have come together to launch a pioneering service which helps public sector organisations to improve the design and delivery of digital services to better meet people’s needs.  

The newly formed division NEC Digital Studio combines the creative problem-solving skills of service design experts Snook, who have previously operated independently, with NECSWS’s expertise in delivering innovative technology across the public sector in housing, health, policing, local and central government. Snook has previously conceptualised apps and digital channels for government, charities and businesses that are purposefully designed to be inclusive, ethical, and sustainable.  

As NEC Digital Studio, the team provides a complete life cycle of digital services and transformation to positively change how people interact with the public sector.  

Marco Fiorentino, executive director of NEC Digital Studio, said: “The digital transformation of public services is most successful when the technology behind it is designed from the ground up with real people and real lives at its core.  

“As NEC Digital Studio, we shine a bright light on the unshakable commitment of our design and IT engineering experts to deliver technology and solutions that improve the lives of people, families and communities. This is design for life.” 

The 100 plus strong NEC Digital Studio team is already helping organisations in central and local government and the healthcare sector to improve efficiently and shape services that are people-friendly and futureproofed.  

AstraZeneca is working with NEC Digital Studio to plan and implement a pioneering service and technology that supports the drive for more patient-centred pathways. 

The NEC Digital Studio team are also working with a local authority to create a new system to improve the management of children’s services. 

Phee Kinnear, strategy and propositions director at NEC Digital Studio, and former managing director of Snook, said: “We continue to push the boundaries to improve people’s lives and supersize what’s possible, with the personal touch. 

“At NEC Digital Studio, we help organisations centre their digital transformation on the people they serve. We also bring our vision for a fairer, more equitable world to life for the benefit of everyone who uses public services.”  

Tina Whitley, CEO at NECSWS, said: “We are dedicated to helping our customers make public services work better for everyone. The new team will continue to create smart, practical solutions that can make a significant difference to people’s lives.” 

Snook was acquired by NECSWS in 2019 and the two organisations have been working closely together to develop public sector technology and solutions that deliver a positive user experience by design. The new NEC Digital Studio brand represents this alliance. The Snook name will cease to be used after 1st July 2024. 

Press contact: To arrange interviews, for further information or images, please contact Louise Everett, The Influence Crowd, Tel: 07855 257 927,    

About NEC Digital Studio 

NEC Digital Studio combines user centred design expertise and technological know-how to help the public sector plan and develop inclusive, ethical and solutions for people, families and communities.  

The team provides central and local government departments and organisations across the housing, health, policing and justice sectors a complete life cycle of digital services to positively change how people interact with the public sector. NEC Digital Studio is part of NEC Software Solutions UK (NECSWS). Visit 

NEC Software Solutions UK has a proven history of developing innovative software for the public sector. Our ability to put vital information into the hands of those that need it is the reason why over 50% of local authorities use us to collect revenues and administer benefits.  It’s why 100% of UK Police Forces, over 50% of UK Fire Services and many other Public Safety agencies around the world have chosen more than one solution from our portfolio to support their operations.  It’s also why 150 housing providers use NEC systems to manage two million homes efficiently and the NHS choose our technology to help them screen ten million babies for hearing loss.  Based in the UK and working around the world, NEC Software Solutions UK’s 4000+ employees help improve the services that matter most. NEC Software Solutions UK is part of the NEC Corporation (“NEC”, TSE: 6701), a leader in the integration of IT and network technologies that benefit businesses and people worldwide. For more information, visit