Connecting every stage of the repairs journey
Housing repairs services need transparency, speed and trust. With NEC Housing, you get an end-to-end repairs solution that streamlines everything, keeping you in control from the first report to the final fix.
The full repairs journey is supported from managing requests to prioritising, scheduling, communicating, tracking and reporting. All in one place, from anywhere.
It’s a data-driven solution that puts your residents first, helps you meet regulations and keep repairs on track.
What’s in our repairs journey?What's in our repairs journey?
Our Repairs solution supports the full repairs journey, managing requests, prioritising, scheduling, communicating, tracking, and reporting. All in one place.
Request
Anyone can raise a repair – residents, contractors or staff members, online, on the app, or by phone
Prioritise
Jobs are automatically prioritised using resident and property data, factoring in urgency, property condition and resident need
Schedule
Allocate work to in-house teams or external contractors. Dynamic scheduling optimises routes to minimise travel and maximise productivity
Attend
Operatives have full job details – materials required, property access and resident vulnerability information. Automated reminders keep residents informed and reduce missed appointments
Complete
On-site, operatives capture notes, photos, signatures, and stock usage. Any follow-up work is logged instantly and updates the housing record
Review
Residents can leave feedback, and post-inspections can be triggered to check work quality and compliance
Report
Built-in monitoring provides complete visibility of costs, timeframes, and regulatory performance, helping you improve service and meet targets
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