Maximising annual revenue

The New Homes Bonus helps councils to focus their efforts on reducing the number of empty properties. For the last two years, we’ve helped Walsall Council to secure these funds through our end-to-end Empty Properties Review service.

Mark Fearn is the council’s Customer Engagement Lead:

“As a built-up metropolitan area, we don’t have a lot of space to be building new properties. We have to bring existing properties into use as much as we can and also to keep track of when people move in and out. This in turn helps us to maximise revenue.”

Seamless from start to finish

Our Empty Property Review service is a time-limited exercise that identifies properties that are listed as empty when they are actually occupied. We manage the whole process from end to end, including all data verification, customer contact, property visits and system updates, so that busy revenue teams can stay focused on their caseload.

Mark explains the benefits:

“NEC’s Empty Property Review service is nice and simple. It works in the background, delivers results and doesn’t even generate extra calls into our contact centre. We only pay a percentage of the revenue we gain too, so we can complete it with zero risk.”

Trusted partnership

We’ve also delivered a number of Single Person Discount reviews for Walsall, which means there is a high level of trust on both sides.

“It’s often the same NEC team members supporting us with each review, so it’s a very easy relationship and we get frequent progress updates as well as final reports. It gives us real peace of mind that everything’s being done properly.”

For more information on the services NEC Software Solutions offers visit our Business Processing page or get in contact with us via our Contact page.