Entitlement Services that works for you

Entitlement Services that work for you

Our team can manage discount reviews, run contact centres, clear cases and more. Whatever you need, we’ll help you deliver, sometimes within hours of your call.

It’s remote but won’t feel like it, because we’ll mirror your processes exactly. That’s why more than 130 customers trust us to help theirs.

Proven experience. In revenues & benefits, adult social care and more.
Flexible contracts. From continual to call-off, you can scale up or down.
Simple pricing. Go per-transaction, per-FTE or whatever works for you.
Sensitive support. When talking to your customers, we know what matters.

GENERATE REVENUE

Income generating review services

SMALL BUSINESS RATES RELIEF

See how we helped Rochdale uncover £1.1m in additional billing in just 12 weeks by reviewing only 20% of their Small Business Rate Relief cases

SINGLE PERSON DISCOUNT REVIEW

Find out how Surrey’s boroughs and districts used our flexible SPD review service to check 70,000+ claims and identify £1.6m in potential revenue without adding extra admin to their teams.

EMPTY PROPERTIES REVIEW

Discover how Walsall gained over £500k in new revenue by identifying occupied homes previously listed as empty, all through a seamless review process handled entirely by our team.

DISCOUNTS & EXEMPTIONS REVIEWS

See how Birmingham City Council uncovered £4.8m in additional revenue by reviewing more than 8,000 empty properties and thousands of discounts and exemptions without adding pressure to in‑house teams

PROPERTY & PREMIUM VERIFICATION

Ensuring property premiums, like empty homes charges, are applied correctly to boost revenue, prevent fraud, and provide a clear audit trail without adding extra admin for your team

Services that work for you and your team

Our Entitlement Services team is designed to support local authorities in driving value whilst helping them to achieve their goals.

Our team can manage discount reviews, run contact centers, clear cases and more. Whatever you need, we’ll help you deliver, sometimes within hours of your call.

It’s remote but won’t feel like it, because we’ll mirror your processes exactly. That’s why more than 130 customers trust us to help with a range of services.

Read the NEC Entitlement Services catalogue here

GET EXTRA SUPPORT

Backlog clearing and full managed services

SCOTTISH WELFARE FUND

See how we helped Clackmannanshire Council get £1.9m in vital welfare support to people in need by administering more than 11,000 Scottish Welfare Fund applications

CONTACT CENTRE SUPPORT

Find out how our remote contact‑centre team stepped in almost immediately to support Broadland and South Norfolk, managing council tax enquiries and maintaining service levels during unprecedented demand.

BLUE BADGE MANAGED SERVICE

See how Hampshire County Council cut email traffic by 50% and streamlined over 30,000 Blue Badge applications a year using our enhanced Blue Badge Case Management System.

LOCAL WELFARE PROVISION/HOUSEHOLD SUPPORT FUND

Find out how our team helped Fife Council manage rising demand by assessing 3,653 applications and awarding nearly 1,500 grants ensuring essential support reached residents without adding pressure to in‑house teams.

COUNCIL TAX, HOUSING BENEFIT, NNDR RESILIANCE

Discover how Cheshire East gained instant resilience during lockdown, with our experts switching across services to reduce backlogs, support grants and keep turnaround times high.

BACKLOG SUPPORT HOUSING BENEFIT AND/OR COUCIL TAX TRAINING

East Renfrewshire Council partnered with NEC to streamline entitlement services and improve efficiency. The council reduced administrative burden, and delivered faster, more reliable services to residents.

Welfare & Grant Support

Our welfare support services deliver critical assistance to low-income individuals and families through the Scottish Welfare Fund and local welfare provisions, ensuring rapid and compassionate support tailored to diverse needs.

The Scottish Welfare Fund offers Crisis Grants to address urgent expenses, such as food, heating, or costs arising from emergencies like job loss or unexpected crises, and Community Care Grants to provide household essentials like furniture, appliances, or travel tickets, enabling stable and independent living. Complementing this, local welfare provisions, including initiatives like the Household Support Fund, provide discretionary support through cash payments, vouchers, or in-kind goods, such as clothing or white goods, to alleviate financial pressures and promote resilience.

Woman with her kids sitting on the floor and using digital tablet for playing games, watching movies and relaxing at home. Her son is cuddled with her, while the daughter is lying on the sofa next to them. They are all smiling and looking down at the screen.

For us, the whole process was seamless. We had regular catch-ups with our service manager and had full sight of timetables and plans. NEC dealt with everything from beginning to end, which was brilliant.

Lisa Haycock, Section Manager at Birmingham City Council