Entitlement Services that match your needs
Our team can manage revenue-generating reviews, run contact centres, clear case backlogs and more. Whatever you need, we’ll help you deliver, sometimes within hours of your call.
It’s remote but won’t feel like it, because we’ll mirror your processes exactly. That’s why more than 130 customers trust us to help their communities.
- Proven experience. In revenues & benefits, adult social care and more.
- Flexible contracts. From continual to call-off, you can scale up or down.
- Simple pricing. Go per-transaction, per-FTE or whatever works for you.
- Sensitive support. When talking to your customers, we know what matters.
Generate revenue with our proven review services
See how we helped Rochdale uncover £1.1m in additional billing in just 12 weeks by reviewing only 20% of their Small Business Rate Relief cases
Flexible services delivered by real experts
Our Entitlement Services colleagues have decades of experience helping to get government services to the right place efficiently. From dealing sensitively with people in financial crisis to removing fraud and error in discounts and exemptions, their understanding of your world is clear to see.
Access expert support, year round or on demand
Find out how our remote contact‑centre team stepped in almost immediately to support Broadland and South Norfolk, managing council tax enquiries and maintaining service levels during unprecedented demand.
Grant application management with fast results
Our Entitlement Services team delivers a managed service for grant applications made under the Scottish Welfare Fund, the Welsh Discretionary Assistance Fund and a number of local Crisis and Resilience Funds. From advice on set-up to delivering in partnership with VCSEs, we provide equitable access to welfare payments.
Our NEC CaseFlow software also makes all kinds of discretionary funding scheme easier to implement and adjust. And because it scales well, it works for permits and passes too.
For us, the whole process was seamless. We had regular catch-ups with our service manager and had full sight of timetables and plans. NEC dealt with everything from beginning to end, which was brilliant.
Lisa Haycock Section Manager, Birmingham City Council, describing our Empty Properties Review
Get in Touch
Speak to the team to see how NEC Entitlement Services can help you.