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The Complete Control Room Solution

Vision 5 provides the complete control room solution, combining high performance command, control and communications with integrated mapping to enable operators to work more efficiently through an intuitive user interface in a single solution.

Our state-of-the-art solution can be integrated with many standard and proven interfaces. These include connections to mobile data solutions, Fire Station End equipment, duty management systems and other back office applications. The Vision 5 solution has its own external gateways, enabling customers to interface directly using the Vision 5 APL.

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Improved Customer Contact

Command and Control Software

Improved Customer Contact

The Vision 5 system is designed to ensure that all call handlers can respond to every caller in the most appropriate and efficient manner. Through the integration of communications, the call handler is presented with automatic pre-populated fields and call history minimising the time taken to gather and validate information.

The same platform can be adapted to support agencies of different sizes, all underpinned by a common set of functionality and proven support for large volumes of users, call and resources.

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“ It provides our control officers with the information they need to make informed mobilisation decisions, enabling us to move our resources around more quickly and efficiently.”

London Fire Brigade

“ Our mobilising control system is state of the art, tried and tested, and has the capacity to take a high volume of emergency calls. We welcome new opportunities to collaborate with others for the benefit of all our residents. This arrangement will increase our resilience and is likely to result in efficiency savings”.

Steve Owen-Hughes, Surrey Chief Fire Officer

“Because all three fire and rescue services have the same NEC Software Solutions technology in their control centres, we will have far greater resilience. If one service is under pressure, the others will be able to provide full support. This integrated system will allow us to work together even more effectively than we do at the moment, and that can only be good for public and fire fighter safety.”

John Aldridge, Chair, NFSP Strategic Board

Key Features

Full telephony, radio and data communications can be handled efficiently through a single client interface.

The use of AVLS, dynamic mobilising and the monitoring of activation times help to improve response.

Embedded ability to use multiple different location-based tools, such as 999eye and What3Words, as well as a range of textual formats to ensure location accuracy.

Enabling visibility of incidents to officers on mobile and connected devices.

Uses the Multi-Agency Incident Transfer protocols to provide a flexible solution that supports collaboration across agencies or as a shared platform.

CASE STUDIES