Insights

Automating Council Tax Reduction claims at Wrexham makes things far easier for the council and its citizens

Revenues & Benefits evaluation finds efficiencies for Darlington Borough Council

NECSWS and Snook unite to put people-first design at the heart of public sector digital transformation

Breathing space schemes are no longer enough to help people out of debt

With the cost of living still sky high, savings are being eroded and debt is piling up. Local authorities with equally stretched budgets are also facing rising levels of arrears. Signposting residents to ‘breathing space’ schemes is only one part of the solution. For both citizens and councils, we believe that taking a holistic approach can offer the best possible results.

Using Citizen Access for Discretionary Housing Payments makes things easier at Runnymede

Merging five councils into one – how we transformed revenues and benefits in Buckinghamshire

New NEC Cloud service keeps Newcastle-under-Lyme council focused on its customers

Reigate and Banstead get peace of mind and super-fast processing in our fully-managed cloud

Twelve million ‘hits’ in a week breaks Citizen Access annual billing record

During March, Citizen Access set a new record with over 12 million page views in a single week on our online revenues and benefits portal. With many visits coming after hours, and response times staying under half a second, it’s proving convenient and efficient time and again.

Going digital: putting the public first in public services

According to ONS figures, a third of UK households were already under pressure before the pandemic with outgoings exceeding earnings. As job security worsened and businesses had to shut their doors, local authorities were central to the successful delivery of the government’s economic support. 

Test and Trace Support Payments; delivering urgent funding fast

During the pandemic, local authorities needed to deliver support payments to those facing financial hardship. What’s more, they needed the tools and the people to get the job done quickly and efficiently. We take a look at the journey of Test and Trace Support Payments in the last year and a half. 

Eastbourne Borough and Lewes District Councils select NEC

NEC Software Solutions to modernise revenues and benefits for Eastbourne Borough and Lewes District Councils