Public Safety Training Services
Promoting a learning culture that will have benefits across the whole organisation. We understand the criticality of getting it right first time in vital 24/7 services.
We deploy competent resources to foster early adoption of the incoming system or organisational change.
We deliver a turnkey training solution using accredited trainers / facilitators and taking end users through system simulations and role specific learning.
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Customer Benefits
End-to-End training services
By understanding key objectives, resources and dependencies we can fully scope a training solution that fits your requirements.
A comprehensive Training Needs Analysis (TNA) will help us work with your training professionals to design appropriate programmes, build communication plans and engage with senior leaders and users alike. Regular TNA reviews will help identify specific requirements for departments, teams or individuals and help deliver continuous improvement.
Using the TNA we will use experienced and accredited trainers and facilitators to develop content and materials to meet the needs of the defined programme.
We will use a blend of e-learning and traditional training to incorporate core learning concepts and system simulations to provide the best chance of a smooth deployment and user adoption.
Effective delivery reduces the cost and risk of failure. We will ensure an effective schedule with all the resources in the right place at the right time using a blend of digital, classroom and scenario-based learning.
Efficient administration will ensure that we make the most of the user attendance and will continually monitor and evaluate the courses to evidence knowledge acquisition and skill development.
In order to maintain an effective 24/7 service whilst not compromising service availability we provide experience facilitators to ensure a smooth transition from Implementation to Go-Live and into Business As Usual operations.
Having this experience to hand is proven to improve the users’ confidence in the new system, improve data quality and reduce the burden on supporting functions and help-desks; ultimately improving the adoption into service of the new system.
ITOL Training fundamentals
ITOL Training fundamentals
As an ITOL accredited learning centre all our course delegates are provided with a certificate of completion and all the training materials that we provide or are developed by our customers following Train the Trainer courses are validated and approved by our accredited team.
As part of Train the Trainer course delivery we recognise the importance of ensuring the onward delivery of user training is to the same standard. Delegates attending a Train the Trainer course also take a short ITOL Training Fundamentals course so that the customer can be assured of the quality of training they deliver.
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