NEC Rego significantly reduces the time to triage patients. In North West London ICS 72% of patients received advice within 6 hours and GPs received advice or a referral from a specialist within 1.6 days of a request being made using the AI powered platform.
Processing referrals can be time consuming with the need to manually download attachments, print scans and re-key information into PAS system. NEC Rego removes this need, enabling clinicians to automatically view attachments on the platform.
When a referral comes in, it isn’t possible for consultants to respond with advice, only accept or reject the referral. NEC Rego enables consultants to respond with advice and to report on this, helping to meet A&G targets.
Multiple systems result in increased errors in data input and unwarranted clinical variation. NEC Rego provides one system for triage, with requests automatically updated on e-RS to remove the need to re-enter data.
One system, rather than multiple reduces the need to manually switch between different systems.
Auto population of forms reduces clicks and time to send request.
Substantial administrative time saved due to automation and smart workflows.
Quick and accurate triage due to correct information sent to clinics.
Current systems do not provide an audit trail and require manual reporting. With NEC Rego, every interaction is captured as a data point. Live business intelligence (BI) reports also monitor referral activity at a granular level.
It is difficult for consultants to respond to requests from primary care. With Rego, all correspondence between primary and secondary care are visible via the platform and through email notifications ensuring a rapid clinical communication process.
With current systems, it is difficult to configure pathways to each specialty. As an adaptive platform, NEC Rego enables pathways to be easily configured to specific requirements and specialisms so clinicians can focus on their expertise.
How NEC Rego Supports Rapid Triage
In the wake of the pandemic, keeping admin away from clinicians is key to getting elective care back on track. Improving automation in the referral process is a great place to start, because it can be cumbersome and labour-intensive. That’s why robotic process automation (RPA) is increasingly taking over simple tasks. But if those tasks are likely to change, then it’s an approach that could store up cost and complexity for the future.
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