Hull City Council has opted for NEC Housing Assets to enable a complete focus on their residents. It’s the next big step in their transformation journey, and there’s more to come.
Here’s Emma Warwick, Head of Service for Business Development and Change:
“We looked at all the big players. We needed a partner that could deliver on our ambitions in the short term and also match our aspiration for the future. That’s why we chose NEC.”
The joint team spent the first 12-18 months getting fit for the future. This included completing six upgrades to bring them up to the latest version of NEC Housing. They also moved to our cloud, helping to improve security and resilience and reduce the pressure on their in-house IT team.
Gary Ventress is Hull’s Head of ICT Digital Strategy and Development:
“We opt for cloud-first where it’s right for us, and housing is a case in point. It was a really smooth process given the scale of the project.”
Hull then started to build on the new set-up. This included:
“We want our tenants to have a great experience in all areas of our work. We’re confident that by extending our use of NEC Housing we can deliver it.”
When it came to asset management, Hull tested the market again and opted for NEC Housing Assets. They felt that a one-system approach would help them deliver more and better services for residents.
Jason Gould is Business Change Manager in Neighbourhoods & Housing:
“Extending NEC Housing to asset management is about knowing our tenants and their homes inside out. It’s also about keeping their voices heard in all areas.”
The team is now taking a fresh look at their assets processes so they can maximise the benefit ahead of go-live. That includes looking at where they can phase out spreadsheets, and manage contact from contractors better. They are also investigating where data can be used more proactively, complemented by other parts of NEC Housing – for example informing tenants about safety measures specific to their homes.
They’re also working with our housing team on a new approach to customer engagement, focusing on strengthening relationships as well making tasks easier.