Triaging outpatient referrals takes time. Consultants and staff must grapple with a mix of national and local systems to find what they need, let alone make a decision. With elective care under pressure and in the midst of winter, routing people to the right place quickly is vital. Having a single point of triage can free up clinic space and save time.
Seeking referral advice and guidance from NHS specialists relieves the pressure on hospitals and improves the patient experience. It helps to ensure that people get the right care first time. In this article, we explain how NEC Rego is helping commissioners and clinicians across North London to transform the referral process for all.
NHS referral optimisation systems are boosting capacity in outpatient services by cutting down on admin. By giving GPs and consultants everything they need to manage referrals seamlessly, these systems are freeing up more time for patients and improving their experience too.
Tackling health inequality is every commissioner’s goal, but Covid-19 made the challenge even harder. Screening services are no exception, and it means providers must get creative to reach every patient they can. Louise Stevens, one of our screening programme leads, explains the importance of understanding the barriers people face before you can start breaking them down.
Karen Reece took over responsibility for NEC’s patient services in December 2022. Her team delivers managed screening services across the UK and Ireland, including newborn hearing tests and regular eye screening for people with diabetes. Six months in, we asked Karen about her first impressions, her team, the challenges facing screening programmes and how she’s gearing up for the future.
Having lots of choices can sometimes seem like a bad thing. But in our experience, it’s what participants need. In fact, when it comes to making (and keeping) diabetic eye screening appointments, giving people as much choice as possible works wonders. It means less chasing, fewer phone calls and better attendance rates. And best of all, it means reduced risk of sight loss.
Clinic management is a tough job for screening programmes. You’re balancing demand, availability and budgets while managing requests to rebook and follow-up ‘Did Not Attends’. Our new Capacity Planning module is an ideal tool to help you plan ahead. By using your past data to help you predict demand, you can ensure smooth delivery and make the best use of all available resources.
We’re helping to route 50,000 patients to the right clinician and make sure all their data is available to support faster treatment. It’s saved 3,000 hours of GP admin too – enough for 13,000 appointments.
The success or failure of a registry isn’t determined solely by the data it was built to hold. The data must be complete and high quality, of course, but successful registries also keep their stakeholders fully engaged. Experience has shown that when stakeholders see clear value in the functions the registry performs, and the outputs it generates, they are motivated to ensure accurate and complete data gets submitted at every stage.