Tackling health inequality is every commissioner’s goal, but Covid-19 made the challenge even harder. Screening services are no exception, and it means providers must get creative to reach every patient they can. Louise Stevens, one of our screening programme leads, explains the importance of understanding the barriers people face before you can start breaking them down.
Karen Reece took over responsibility for NEC’s patient services in December 2022. Her team delivers managed screening services across the UK and Ireland, including newborn hearing tests and regular eye screening for people with diabetes. Six months in, we asked Karen about her first impressions, her team, the challenges facing screening programmes and how she’s gearing up for the future.
Having lots of choices can sometimes seem like a bad thing. But in our experience, it’s what participants need. In fact, when it comes to making (and keeping) diabetic eye screening appointments, giving people as much choice as possible works wonders. It means less chasing, fewer phone calls and better attendance rates. And best of all, it means reduced risk of sight loss.
Clinic management is a tough job for screening programmes. You’re balancing demand, availability and budgets while managing requests to rebook and follow-up ‘Did Not Attends’. Our new Capacity Planning module is an ideal tool to help you plan ahead. By using your past data to help you predict demand, you can ensure smooth delivery and make the best use of all available resources.
We’re helping to route 50,000 patients to the right clinician and make sure all their data is available to support faster treatment. It’s saved 3,000 hours of GP admin too – enough for 13,000 appointments.
Diabetes is one of the leading causes of preventable sight loss in the UK and globally.
Regular diabetic eye checks can prevent vision loss by detecting diabetic retinopathy before any symptoms appear. This leads to timely treatment and more successful results.
In the wake of the pandemic, keeping admin away from clinicians is key to getting elective care back on track. Improving automation in the referral process is a great place to start, because it can be cumbersome and labour-intensive. That’s why robotic process automation (RPA) is increasingly taking over simple tasks. But if those tasks are likely to change, then it’s an approach that could store up cost and complexity for the future.
Richard Armstrong, head of registries at NEC Software Solutions UK, examines how real-world evidence, underpinned by accurate and comprehensive information, would allow healthcare professionals, pharmaceutical and medical device companies to understand, at scale, what works best and for which patients.