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NEC Software Solutions have commenced the planned migration activities to our new Service Management Tool, Ivanti.

The migration dates are listed in the table below: 

ANZ customers Monday 13 September 2021
UK Safety customers Monday 20 September 2021
UK Managed Services customers Monday 27 September 2021
UK Health customers Monday 4 October 2021
UK Other Local & Central Government and Housing customers Monday 11 October 2021

You will continue to have read-only access to your existing support tickets in vFire, however, if you are unable to log a support ticket you may have been migrated to the new Helphub Portal.

Please access the Helphub using the following link: and follow the customer access instructions provided to you as part of the migration communications.