NEC Software Solutions have commenced the planned migration activities to our new Service Management Tool, Ivanti.
The migration dates are listed in the table below:
|ANZ customers||Monday 13 September 2021|
|UK Safety customers||Monday 20 September 2021|
|UK Managed Services customers||Monday 27 September 2021|
|UK Health customers||Monday 4 October 2021|
|UK Other Local & Central Government and Housing customers||Monday 11 October 2021|
You will continue to have read-only access to your existing support tickets in vFire, however, if you are unable to log a support ticket you may have been migrated to the new Helphub Portal.
Please access the Helphub using the following link: Helphub.necsws.com and follow the customer access instructions provided to you as part of the migration communications.