What could Agentic AI mean for tenant care in social housing?
Artificial intelligence is already helping housing providers automate processes, analyse data and improve operational efficiency. But what happens when AI can go beyond identifying issues and start helping organisations plan, prioritise and coordinate action?
In a recent article for Housing Executive, Kay Aston, Director of Housing Solutions at NEC Housing, explores the potential of Agentic AI and what it could mean for the future of tenant care. The article examines how this next generation of AI could help housing providers deliver more responsive, personalised support, while also outlining practical steps organisations can take to prepare.
From data readiness and workforce development to building the foundations for future AI adoption, the article provides valuable insights for housing leaders looking to understand the opportunities ahead.
