Turn SOH Reports Into Actionable Intelligence
The NEC Automate Single Online Home Solution transforms the way police forces handle crime reports submitted via the national Single Online Home platform. Instead of manually copying report data into your Incident Management System (IMS), NEC Automate eliminates rekeying, instantly creating incidents with all relevant information ready for risk assessment.
By automating this previously manual process, forces reduce administrative burden, speed up incident creation, and ensure quicker public response—all while saving valuable staff hours.
Speak To An ExpertCut Processing Time by Over 70%
Cut Processing Time by Over 70%
On average, it takes between 10 to 30 minutes for a call handler or back-office operator to manually enter a single SOH crime report into an IMS. With 100–120 reports received daily by a mid-sized force, this equates to over 4–5 FTEs just to manage this single task.
NEC Automate uses Robotic Process Automation (RPA) to:
- Read and extract key information from incoming SOH reports (PDF format)
- Create a new incident in the IMS
- Populate all required fields in line with force policy
- Trigger alerts or follow-up workflows as needed
What took up to 30 minutes now takes less than 5, with no manual input.
Speak To An ExpertKey Features
End-to-End Automation
Automatically extracts SOH report data and inputs it into your force’s IMS with zero rekeying.
Significant Time Savings
Reduces incident creation time from up to 30 minutes to under 5 minutes per report.
Frees Up Resources
Cuts the need for 4–5 FTEs per day in medium-sized forces—more in larger ones.
PDF Parsing & Data Extraction
Seamlessly processes incoming SOH PDFs to extract structured, usable data.
Policy-Driven Risk Assessment Triggers
Ensures incidents are created in line with local policy requirements and risks are flagged appropriately.
Scalable for Larger Forces
Handles high volumes of online reports, making it ideal for forces facing increased digital demand.
Secure, Auditable, Reliable
Full logging of every action and decision, with no risk of human error or missed incidents.
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