Supporting councils to deliver Crisis Payments with confidence
As councils prepare for the Crisis & Resilience Fund (CRF), attention is shifting from understanding the guidance to delivering services that are fast, consistent and fully auditable.
Following strong engagement with our earlier webinar on ‘Navigating Crisis and Resilience Fund Guidance’, which helped councils interpret the new requirements and explore delivery options, we’re now demonstrating NEC CaseFlow.
This upcoming webinar will demonstrate how local authorities can operationalise Crisis Payments using NEC CaseFlow Case Management, providing a structured, end-to-end approach from application through to payment.
WEBINAR: NEC CaseFlow for CRF – From application to crisis payment
Date: 9 June
Time: 11:00am – 12:00pm
Location: Microsoft Teams
Register: necsws33784.ac-page.com/caseflow-crf
This session will show how NEC CaseFlow enables councils to deliver Crisis Payments through a clear, controlled and auditable workflow helping teams move away from spreadsheets and fragmented processes towards a fully digital, scalable model.
Councils are increasingly looking for ways to:
- Deliver Crisis Payments quickly and consistently
- Maintain transparency and control across decisions
- Provide assurance through robust audit trails
This webinar will focus on how those outcomes can be achieved in practice.
What the session will cover
You’ll see how NEC CaseFlow helps authorities to:
- Launch a fully digital Crisis Payments scheme, replacing manual and disconnected processes
- Manage a consistent, trackable workflow from application through to decision and payment
- Strengthen assurance with a complete, searchable case history
The session will also demonstrate key capabilities including:
- Flexible application capture, supporting both online and assisted digital channels
- Evidence-led case processing, including document review
- Built-in communications to keep applicants informed at every stage
- Operational control through case assignment and SLA tracking
Extending beyond software: delivering CRF outcomes
The webinar will also feature NEC’s Entitlement Services team, who will share insight on:
- Partnership approaches with councils and charities
- Embedding income maximisation into frontline service delivery
- Providing fully managed, end-to-end services for distributing welfare support
- This reflects NEC’s broader proposition supporting councils not just with systems, but with practical delivery expertise.
Why partner with NEC for CRF?
- Supporting over 70 councils each year and working with Welsh Government
- Delivering rapid implementations, such as Oxfordshire’s Resident Support Scheme in just two months
- Providing end-to-end support across Crisis Payments, Discretionary Housing Payments and income maximisation services
If you are looking to improve efficiency, control and visibility across your Crisis Fund delivery, this session will demonstrate what’s possible with NEC CaseFlow.
