Market-leading, proven & trusted
We’re enabling control rooms to respond to every incident as quickly and effectively as possible by combining multichannel communications, live situational awareness and data in a multi-agency command-and-control capability.
Whether you’re a public safety organisation responding to an emergency call or a charity responding to a natural disaster, you must handle calls efficiently and deploy resources appropriately – and your control room is key to this.
A fully managed, cloud-based platform to transform public contact
Through the integration of best-of-breed solutions across the 3 pillars of contact centre and control room operations the Unified Communications platform is a highly available and highly resilient cloud-based solution.
Remove infrastructure headaches
Fully managed E2E hosted solution ensuring proactive management of infrastructure
Fully resilient, secure and highly available solution with 99.999% availability
Allow more effective call taking
Ensures calls are always transferred to available agents with appropriate skills
No need to re-route and re-present calls
More available call routing options
Improve visibility of demand
Single integrated call handling platform removing call data silos
Provides real time and historic trend analysis leading to improved operational strategic decision making
Better response to demand
Allows real time management of agent skills to better handle demand in spate conditions
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